Refund & Return Policy

Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it can no longer be cancelled.

To request a cancellation, please contact our support team immediately through our Contact page with your order number and purchase details.

Due to the nature of alcoholic beverages and age-restricted products, returns are only accepted under the following circumstances:

• The wrong product was delivered
• The item arrived damaged or defective
• The product is materially different from its description

To be eligible for review, customers must notify us within 48 hours of delivery and provide clear photographs of the product, packaging, and shipping label.

In compliance with industry standards and payment processing requirements, we cannot offer refunds or returns for:

• Opened or partially consumed bottles
• Products without original seals or packaging
• Items damaged after delivery
• Products purchased during clearance or promotional sales
• Orders refused at delivery due to age verification failure

Alcohol sales are restricted to customers who meet the legal drinking age in their jurisdiction. Valid government-issued identification may be required upon delivery.

If delivery is refused because age verification cannot be completed, the order may not qualify for a full refund and additional return shipping or restocking fees may apply.

Approved refunds are processed back to the original payment method used during checkout. Refunds typically appear within 5–10 business days depending on your bank or card provider.

Shipping fees, taxes, and service charges are generally non-refundable unless the return is caused by our error or a damaged/incorrect shipment.

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute through their bank or card provider.

Fraudulent chargebacks or disputes for successfully delivered orders may result in account restrictions and supporting delivery evidence being submitted to the payment processor, including Stripe.

All card payments are securely processed through Stripe. We do not store your full payment card information on our servers.

Refunds issued through Stripe are returned only to the original payment method and cannot be redirected to another account or card.

If you need assistance regarding returns, damaged items, or refund requests, please contact us through the Contact page with your order number and supporting details.

Our support team typically responds within one business day.